Trust & Safety Center
Sample dataStart a report
Review dispute process
- Dispute filed with supporting documentation.
- Both parties notified; review is flagged, not deleted.
- POOLTRADE requests evidence of the work relationship.
- Outcome recorded: upheld, annotated or removed for policy violation.
- Score impact recalculated only when a review is removed.
Ratings are never casually deleted. Every outcome is documented on the case record.
Open cases (sample)
Ironwood Pool Company vs. Anchor Plumbing Services
Review dispute · opened Aug 2 · Open
Vertex Steel Crews vs. Republic Pool Group
Nonpayment report · opened Jul 28 · Under review
Anonymous vs. Pioneer Turf Works
Fraud report · opened Jul 25 · Resolved